KAMWELD REPAIR SERVICE POLICY

Diagnostic Evaluation

Every welder received for repair undergoes a comprehensive diagnostic evaluation. This process includes complete disassembly and inspection to accurately determine the cause of the problem and identify all components requiring repair or replacement.

Diagnostic Fee: $125.00

If the customer authorizes the repair, the diagnostic fee will be credited toward the total repair cost.

Repair Estimate

Upon completion of the diagnostic evaluation, Kamweld will provide a detailed written repair estimate that includes:

• Parts required
• Individual part pricing
• Labor charges
• Total repair cost

No repair work will begin until the customer has approved the estimate.

Labor Rate

Labor Rate: $125.00 per hour

Labor charges are based on the actual time required to complete the repair.

Payment Terms

Once the repair estimate has been approved, an invoice for the full repair amount will be issued.

Repairs are scheduled only after full payment has been received. Work is performed on a first-come, first-served basis.

Turnaround Time

Our average repair turnaround time is approximately 16 business days from the date the equipment is received at Kamweld and payment has been received.

Turnaround times may vary depending on the complexity of the repair and the availability of replacement parts.

Repair Terms & Conditions

Return Shipping

Return shipping and handling charges are the responsibility of the customer and will be added to the final invoice unless otherwise agreed upon.

Estimate Validity

Repair estimates are valid for 30 days from the date issued.

Unapproved Repairs

If repair authorization is not received within 30 days of the estimate date, Kamweld reserves the right to return the equipment at the customer's expense or assess a storage fee. Equipment remaining unclaimed for 90 days may be considered abandoned and disposed of in accordance with applicable law.

Warranty

Kamweld warrants repair workmanship for 30 days from the date of shipment.

This warranty does not cover:

• Normal wear and tear
• Misuse or abuse
• Accidental damage
• Improper installation
• Unauthorized modifications
• Damage resulting from operation outside the product's intended specifications

Customer Responsibility

Equipment should be shipped to Kamweld securely packaged to prevent damage during transit. Kamweld is not responsible for damage resulting from inadequate packaging.

Customers are responsible for removing any hazardous materials, chemicals, or product residue before shipping equipment for repair.

Replacement Parts

Only genuine Kamweld replacement parts are used 

Repair Authorization

Approval of a repair estimate constitutes authorization for Kamweld Industries Inc. to perform the repairs described in the estimate and to invoice the customer for the approved amount.

Kamweld Industries Inc.

100 Access Road
Norwood, MA 02062
Phone: 617-558-7500
Email: sales@kamweld.com
Website: www.kamweld.com